This form can be used to assess the impact of service design on users. It can be useful for companies considering adopting ISO 22458:2022 Consumer Vulnerability compliance. 

The form includes the following factors of consideration:

1. Consumer Contact Channels 

2. Key Information

3. Sales and Contracts

4. Payments and Billing

5. Complaints, Disputes and Feedback 

6. Service Environment

Inclusive Design Service Review

[Information Classification: Business Use]